Your privacy is important to us.

The information provided by you is secure and will be used according to law by Northern Health and Ambulance Victoria to provide healthcare services.

The video consultation is not recorded.

Please contact Northern Health’s or Ambulance Victoria’s Privacy Officer if you have any questions OR if you do not want your information to be used as set out above, you can contact the VED service on vved@nh.org.au.

To see Northern Health’s privacy policy, please click here.

The main benefits of the VED telehealth service is your ability to avoid travelling to the ED and avoiding the waiting time to be seen.

The main risks or limitations of the telehealth service are:

  • The video consult will not be exactly the same and/or complete as a face-to-face consult as some assessments cannot be performed by the attending paramedics or VED clinician (eg. pathology and radiology) – these may have to be performed after your VED consultation by a third-party provider
  • There could be technical problems that affect the video consult

If you experience problems accessing the service please contact VVED on 9485 9070 or contact vved@nh.org.au

To see TheClinician’s Privacy Policy, please click here.

Northern Health acknowledges the Traditional Custodians of the various lands on which VVED operates on. We pay our respects to Elders past, present and emerging, and recognise and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Victoria.
Northern Health celebrates, values, and includes people of all backgrounds, genders, sexualities, cultures, bodies and abilities.

For a life-threatening emergency, call Triple Zero (000) immediately

Interpreter