Patients

The Victorian Virtual Emergency Department (VVED) allows you to access care for non-life-threatening emergencies. You can connect to the VVED from anywhere in Victoria.

If you are eligible, you will be connected virtually to emergency doctors and nurses who will provide medical advice, from the comfort of your own home or workplace. You will need a device with a camera to use this service. If you have them, please ensure you have any healthcare card details (Medicare, DVA, Private Health Insurance) available to provide as part of the registration.

Please ensure you are in a comfortable and quiet/private space prior to contacting us.

To connect, please click on the “Register Now” button below. Once you have completed the registration, a link to the VVED Waiting Room will be sent to you via phone SMS and email.

If you are experiencing issues with the registration form, please call VVED Admin on 9485 9070

For additional patient information, please click here.

De-identified information may be used for quality improvement and research purposes. For information regarding your rights and responsibilities as a patient, please click here.

Please note: If during the VVED consultation our clinicians assess a patient as requiring emergency transport by ambulance to a medical facility, this will be immediately arranged. Any associated charges by Ambulance Victoria will be the responsibility of the patient or guardian.

Translated patient information:

Patient Information – Arabic

Patient Information – Chinese

Patient Information – Greek

Patient Information – Italian

Patient Information – Macedonian

Patient Information – Tamil

Patient Information – Turkish

Northern Health acknowledges the Traditional Custodians of the various lands on which VVED operates on. We pay our respects to Elders past, present and emerging, and recognise and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Victoria.
Northern Health celebrates, values, and includes people of all backgrounds, genders, sexualities, cultures, bodies and abilities.

For a life-threatening emergency, call Triple Zero (000) immediately

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